Art or Artist? An Analysis of Eight Large-Group Methods for Driving Large-Scale Change (Shmulyian et. al; Emerald Group Publishing)

The article (chapter in Emerald's book) analyzes the success factors, outcomes, and future viability of large-group methods (such as AmericaSpeaks, Appreciative Inquiry, Conference Model®, Decision Accelerator, Future Search, Participative Design, Strategic Change Accelerator/ACT (IBM), and Whole-Scale™ Change). We interviewed nine leading practitioners and creators for each method, as well as six clients who had played key roles in most of these methods' execution at their organizations, asking them to reflect on the current practices and outcomes and the future of each respective large-group method, as well as the methods as a group of interventions. We purport that both the Art (excellence in method execution) and the Artist (the right facilitator) are necessary for achieving desired outcomes of the large-group methods. We stipulate that critical elements of the Art include these five common elements (or five “I”s): having the right Individuals in the room; aiming the method at resolving the right Issue; having Intentional process (including pre-work, intra-method process, and follow-up); having the right Information in the meeting; and using the right Infrastructure (such as appropriate physical space, technology, etc.). We suggest that while these elements of Art are important, the simultaneous requisite role of the Artist is to manage the tension between the rigidity of the Art (the 5 “I”s) and the emerging human dynamics occurring between the large-group method process and the associated evolving client objectives. That is, to achieve desired outcomes, the execution of large-group method needs to be both highly premeditated and ingenious. 

See more details here: http://www.emeraldinsight.com/books.htm?chapterid=1870415&show=abstract

Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance (S. Shmulyian)

Research on organizational climate has tended to focus on independent dimensions of climate rather than studying the total social context as configurations of multiple climate dimensions. The authors examined relationships between configurations of unit-level climate dimensions and organizational outcomes. Three profile characteristics represented climate configurations: (1) elevation, or the mean score across climate dimensions; (2) variability, or the extent to which scores across dimensions vary; and (3) shape, or the pattern of the dimensions. Across 2 studies (1,120 employees in 120 bank branches and 4,317 employees in 86 food distribution stores), results indicated that elevation was related to collective employee attitudes and service perceptions, while shape was related to customer satisfaction and financial performance. With respect to profile variability, results were mixed. The discussion focuses on future directions for taking a configural approach to organizational climate.

Please see more information here: http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6WY3-4WCFTRM-6&_user=10&_coverDate=05%2F31%2F2009&_rdoc=1&_fmt=high&_orig=gateway&_origin=gateway&_sort=d&_docanchor=&view=c&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=bbe38d158aa502b

Technology is not the trump card in mass affluent wealth management game (IBM Research; Shmulyian - contributor)

At the height of the 1990s economic boom, financial services companies moved
into the alluring mass affluent segment, expanding the traditional boundaries of
the wealth management market. Firms were understandably concerned about the cost of serving this new audience and relied heavily on technology to save the day. However, as aborted attempts at mass affluent offerings have proven, technology alone won’t win the wealth management game. Financial institutions need a strong all-around hand that certainly includes technology, but also sports the right business strategy, organizational design and operational processes to address the inherent challenges in planning, manufacturing and distributing wealth management solutions for the mass affluent – through good times and bad. 

 

See more information / full paper here:  http://www-07.ibm.com/services/pdf/ibv_trumpcard.pdf